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Patient Participation Group

 

Would you be interested in sharing your views and experiences, that would assist with improving the service that we are able to offer?

 

We would like to know how we can improve our service to you and how you perceive our surgery and staff.  Our overall aim is to develop a positive and constructive relationship between the practice and its patients

To help us with this, we have a virtual patient representation group so that you can have your say. We will provide regular updates regarding changes within the practice, ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and always keep our surveys and communications succinct so it shouldn’t take too much of your time.

 

We would like to invite patients from a broad spectrum to join this patient participation group. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

 

If you are happy for us to contact you occasionally by email please complete the form below and either hand in to reception or email the following address.

bacon.road@nhs.net

 

 

Patient Sign Up Form
patient participation form.docx
Microsoft Word document [37.0 KB]
Patient Sign Up Form
patient participation form.pdf
Adobe Acrobat document [344.8 KB]

Complaints

If you have a complaint or a concern about any part of the service we provide please let us know. If you let us know immediately by raising your concerns with the staff directly involved we can try and put things right straight away. If you are unable to do this, or would prefer not to, you can either telephone or write to the Practice Manager as soon as possible. All complaints will be dealt with in line with the Local Authority Social Care and NHS Complaints (England) Regulations 2009 and therefore you must let us have the details of your complaint within 12 months of the incident which is the cause for concern.

 

Following receipt of your complaint we will:

  • treat you with respect and courtesy.
  • acknowledge your complaint within 3 working days.
  • investigate your complaint within 28 days of the date that you raise it with us.
  • provide you with an appropriate response which will include the outcome of the investigation.
  • provide the health authority with an annual report about the complaints we have received. The report will include information about about what actions have been taken or recommendations that have been made.

If you are unhappy with our response to your complaint you have the right to ask the Health Service Ombudsman to review your case.

Practice compliments and complaints procedure
Compliments, Comments Complaints Leafle[...]
Microsoft Word document [44.5 KB]

Complaining on behalf of someone else

Please note that we abide to the strict rules of medical confidentiality. If you wish to complain on behalf of someone else, we have to know that you have their permission to do so. Signed authorisation by the person concerned will be needed, unless they are incapable (because of illness) of providing this. 

GP salaries

All GP Practices are required to declare the mean earnings (e.g. average pay) for GPs

working to deliver GP services to patients at each practice.

 

The average pay for GPs working in Bacon Road Medical centre in the last financial year was £52,713 before tax and National Insurance. This is for 1 full time GPs, 3 part time GPs,

and 0 locum GPs who worked in the practice for more than six months.

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Appointments line: 01603 503917 Enquiries line: 01603 457973 Fax number: 01603 458793 Email: bacon.road@nhs.net © Bacon Road Medical Centre